Cancellation / Return of orders form for the Online Store Thyssen-Bornemisza National Museum

To exercise your right to cancel an order you have made but have not received or return an order that you have made and you already have in your possession you must use this form. You have a period of up to 14 calendar days to exercise this right. You only have to fill in and send this form if you wish to cancel an order already paid in our online store.

ATTENTION: This form is only for the Online Shop of books and other articles but not for the online sale of tickets to the Museum.

Request for cancelation / return of online purchase

Directed to the attention of: Fundación Colección Thyssen-Bornemisza CIF G-79015251, registered on March 3, 1989 in the Registry of Private Cultural Foundations of the Ministry of Education, Culture and Sports with number 225, page 24, with address in Paseo del Prado 8, 28014 Madrid, with contact email mtb [at] and telephone number (+34) 914 203 944.
  • Already received at the shipping address that I provided
    Awaiting reception at the shipping address that I provided
    Still needs to be collected from the Thyssen-Bornemisza National Museum Store in Madrid since this was the option I selected
  • My contact information

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