Prices and payment methods
Prices
The prices shown on this website include VAT and do not reflect shipping costs. The prices on this website are not necessarily the same as those in our Museum Bookstore, and the fact that a specific offer or price is offered here does not imply that the same conditions will be offered in the Museum Bookstore, or vice versa.
Payment methods
The following payment methods are accepted for purchases:
Cards: Visa, Mastercard and American Express.
PayPal
We guarantee that every payment is completely secure. The Foundation's online store adheres to security protocols that aim to prevent fraudulent use of credit and debit cards.
To do this, after entering your card details and confirming the payment with your bank, in some cases you will need to follow the additional instructions that appear on the screen to authorize the transaction by entering a security code associated with your card for use in e-commerce or by using a single-use numeric code sent to your mobile phone.
In some cases, you may need to contact the bank that issued your card to activate its use for online payments.
Billing and taxes
You can request a full invoice and enter specific billing information when providing your shipping information. You can indicate whether you want a full invoice and whether it should be issued to a self-employed person, a business, etc. If you don't indicate that you want a full invoice and the details to which it should be issued when you place the order, in most cases (all sales to Spain except Ceuta, Melilla, and the Canary Islands, and outside the EU), we will issue a simplified invoice (traditionally called a receipt) that will not include your tax information.
The VAT (Value Added Tax, applicable in Spain) for each item is already included in the price shown in the product details and in the shopping cart if you place your order for delivery or shipping in mainland Spain or the Balearic Islands or if you select "Pick up at the museum shop."
Likewise, if you place your order from another country in the European Union, the corresponding VAT rate for that country will be applied, in accordance with current EU e-commerce legislation.
If you have a company in an EU country other than Spain and are registered in the VIES directory to benefit from VAT exemption on intra-EU transactions, when you enter your company information when creating your user account on this website, our website connects with VIES and validates that you qualify for this exemption. If you have any problems, please contact us at tienda.pedidos@museothyssen.org
Tax-free
It is not possible to request a VAT refund, as it only applies to products purchased in the Museum store by non-residents and transported by them. It does not apply to online sales.
International and customs regulations
Expenses arising from the passage of an order through customs in the destination country or territory, such as tariffs, taxes, and other customs fees, as well as the processing of such procedures in the order's destination countries (non-EU countries) and in EU territories with special tax conditions such as the Canary Islands, Ceuta, Melilla, and others, are not included in the product price or shipping costs.
International parcel shipping regulations require the sender by law to include a triplicate invoice as accompanying documentation, without which no shipment will be processed. Using this documentation, the customs authorities of the destination country or territory calculate the applicable legal fees upon arrival. The shipping company may charge you a small fee for processing these procedures with the customs authorities. You will be required to pay the corresponding amount upon arrival in your country or territory, depending on the case and upon request from the shipping company and/or the competent authorities.
