Shipping policy

Shipping Conditions

If you request delivery to the address provided with your order, it will be shipped via a home courier service, allowing you to receive your order at the specified address. Please note that deliveries to P.O. boxes are not accepted, and there are a few countries in serious conflict where our courier partners do not deliver. Unless we are running a promotion offering free shipping, you as the customer will be responsible for these costs.

You can check the shipping costs after you add the items you want to purchase and after indicating country, province, and postal code. You will be informed of the exact shipping cost before confirming your order and making payment.

  • Shipping costs are based on destination, weight, and product dimensions, according to the rates of this online store. Below are the minimum charges for the most common destinations:
  • Shipments to Madrid city: from €4.25 for orders up to 5 kg and dimensions not exceeding 100 cm (sum of width + height + length). Beyond this minimum, pricing is based on weight and volume.
  • Shipments to the rest of mainland Spain: from €7.50 for orders up to 5 kg and dimensions not exceeding 100 cm. Beyond this minimum, pricing is based on weight and volume.
  • Shipments to Canary Islands, Balearic Islands, Ceuta, and Melilla: from €9.50 for orders up to 2 kg and dimensions not exceeding 100 cm. Beyond this minimum, pricing is based on weight and volume.
  • International shipments to EU countries: from €16.00 for orders up to 1 kg and dimensions not exceeding 100 cm. Beyond this minimum, pricing is based on weight and volume.

We recommend checking the exact shipping cost before confirming and paying for your order. Add the desired items to your cart and click “Checkout.” After entering your country, province, and postal code, you will see the corresponding amount.

If you specify preferred delivery days and times, we will pass this information to the courier company handling your order. However, they are not obligated to follow these instructions, and we cannot guarantee they will be honored. It’s important to keep your phone nearby, as couriers often call to coordinate delivery.


Pickup at the Museum Store in Madrid

You can choose to pick up your order at the bookstore-shop of our Museum in Madrid, in which case you won’t have to pay shipping costs. If you selected the “Store Pickup” option, please wait at least 24 hours before coming to collect your order, and between 5 to 9 business days if it includes any “Print on Demand” items. Add an extra 24 hours if the order was placed between Friday afternoon and Sunday. Please consider our store hours:

Monday: 12:00 PM – 4:00 PM

Tuesday to Sunday: 10:00 AM – 7:00 PM

(Check the Museum’s main website for special hours and holiday closures.)

If you choose this option, we commit to making your order available at the bookstore-shop of our Museum in Madrid, Spain. Our Museum operates independently from other state museums or institutions that share the name “Thyssen,” and we cannot offer pickup at any of those locations.

Please note that if you choose this option and do not collect your order within 3 months, it will no longer be available for immediate pickup at the Museum store and will be stored in our warehouse. After this period, you must notify us at least 2 business days in advance before coming to collect your order so we can ensure it is ready for pickup.

Shipping Process

After confirming and paying for your order, you will receive a confirmation email. If you requested delivery and want to track your shipment, you can contact us at tienda.pedidos@museothyssen.org to obtain tracking information from the courier company.

By placing an order for delivery, you agree to provide a complete delivery address that is not a P.O. box and where delivery can be made during regular business hours (8:00 AM to 8:00 PM, Monday to Friday). Failure to meet this requirement may result in delays. If the address is incomplete or incorrect, or if no one is available to receive the order, the courier may determine that delivery is not possible. If this happens and the courier returns the order to our warehouse, you will be responsible for any return fees charged by the courier, as well as the cost of reshipping the order, all within the timeframe and conditions of our cancellation policy.

Please also note that courier companies unfortunately do not accommodate requests for specific delivery times or advance notice, so we cannot guarantee that such instructions will be followed.


Delivery times

Typical delivery times, from the moment the order leaves our warehouse, are as follows:

Mainland Spain and Balearic Islands: 2 to 6 business days*

Canary Islands: 5 to 7 business days*

International shipments: 2 to 9 business days*

* For “Print on Demand” products, delivery times may vary depending on the item and destination, and may be extended by approximately 3 additional days.

Delivery times may also be affected by circumstances beyond the control of the Foundation or the courier, such as strikes, weather events, public disturbances, traffic accidents, etc. The Foundation will not be held responsible for such delays. However, in the event of loss or damage during transport, the Foundation commits to sending you a replacement order at no additional cost and under the same conditions as the original order.


International and Customs Regulations

Any costs arising from customs clearance in the destination country or territory—such as duties, taxes, and other customs-related fees and handling charges in non-EU countries and EU territories with special tax conditions like the Canary Islands, Ceuta, Melilla, and others—are not included in the product price or shipping costs.

International parcel shipping regulations legally require the sender to include a triplicate invoice as accompanying documentation for the shipment. Without this, no shipment can be processed. Customs authorities in the destination country or territory use this documentation to calculate applicable legal fees upon arrival. The shipping company may charge a small fee for handling these procedures with customs authorities. You will need to pay the corresponding amount upon arrival in your country or territory, as required by the shipping company and/or competent authorities.