The prices shown on this website include VAT and do not include shipping costs. Prices on this website may not necessarily be the same as those in our Museum's Bookstore, and a particular offer or price here does not imply that the same conditions apply in the Museum's Bookstore, or vice versa.

Payment Methods

The following payment methods are accepted for your purchases:
Cards: Visa, Mastercard, and American Express.

PayPal

We guarantee that every payment is processed securely. The Foundation's online store adheres to security protocols designed to prevent fraudulent use of credit and debit cards. To this end, after entering your card details and in order to confirm the payment with your bank, in some cases you will need to follow additional on-screen instructions to authorize the transaction by entering a security code associated with your card for online purchases or by using a one-time numeric code sent to your mobile phone. In some cases, you may need to contact the bank that issued the card to activate its use for online payments. Billing and Taxes: You can request a full invoice and enter your specific billing information when providing your shipping details. You can indicate whether you want a full invoice issued and whether it should be issued to a self-employed individual, company, etc. If you do not specify that you want a full invoice and provide the details to which it should be issued at the time of ordering, in most cases (all sales within Spain except Ceuta, Melilla and the Canary Islands, and outside the EU) we will issue a simplified invoice (traditionally called a receipt) which will not include your tax information. The VAT (Value Added Tax, applicable in Spain) for each item is already included in the price shown in the product details and in the shopping cart if you place your order for delivery or shipping within mainland Spain or the Balearic Islands, or if you select "Collection at the museum shop." Similarly, if you place your order from another European Union country, the corresponding VAT of that country will be applied, in accordance with current EU e-commerce legislation. If you have a company in an EU country other than Spain and are registered in the VIES directory to benefit from VAT exemption on intra-Community transactions, when you enter your company details when creating your user account on this website, our website connects with VIES and validates your eligibility for this exemption. If you have any problems, you can contact us at tienda.pedidos@museothyssen.org

Tax-free

It is not possible to request a VAT refund as it only applies to products purchased in the Museum shop by a non-resident and transported by them, but does not apply to online sales.

International and customs regulations

Expenses arising from the passage of an order through customs in the destination country or territory, such as duties, taxes, and other customs fees, and the management of these procedures in destination countries (not belonging to the European Union) and in EU territories with special tax conditions such as the Canary Islands, Ceuta, Melilla, and others, are not included in the product price or the shipping costs.

International parcel shipping regulations legally require the sender to include a triplicate invoice as documentation accompanying documentation is required for all shipments; without this documentation, no shipment will be processed. Customs authorities in the destination country or territory use this documentation to calculate the applicable legal fees upon arrival. The transport company may charge a small fee for handling these procedures with customs authorities. You will be responsible for paying the corresponding amount due upon arrival in your country or territory, as applicable and upon request from the transport company and/or the relevant authorities.